Recommendation for e-commerce with a mix of durable and nondurable goods has characteristics that distinguish it from the well-studied media recommendation problem. The demand for items is a combined effect of form utility and time utility, i.e., a product must both be intrinsically appealing to a consumer and the time must be right for purchase. In particular for durable goods, time utility is a function of inter-purchase duration within product category because consumers are unlikely to purchase two items in the same category in close temporal succession. Moreover, purchase data, in contrast to rating data, is implicit with non-purchases not necessarily indicating dislike. Together, these issues give rise to the positive-unlabeled demand-aware recommendation problem that we pose via joint low-rank tensor completion and product category inter-purchase duration vector estimation. We further relax this problem and propose a highly scalable alternating minimization approach with which we can solve problems with millions of users and millions of items in a single thread. We also show superior prediction accuracies on multiple real-world datasets.

Semantic retrieval is crucial for modern applications yet remains underexplored in current research. Existing datasets are limited to single languages, single images, or singular retrieval conditions, often failing to fully exploit the expressive capacity of visual information as evidenced by maintained performance when images are replaced with captions. However, practical retrieval scenarios frequently involve interleaved multi-condition queries with multiple images. Hence, this paper introduces MERIT, the first multilingual dataset for interleaved multi-condition semantic retrieval, comprising 320,000 queries with 135,000 products in 5 languages, covering 7 distinct product categories. Extensive experiments on MERIT identify existing models's limitation: focusing solely on global semantic information while neglecting specific conditional elements in queries. Consequently, we propose Coral, a novel fine-tuning framework that adapts pre-trained MLLMs by integrating embedding reconstruction to preserve fine-grained conditional elements and contrastive learning to extract comprehensive global semantics. Experiments demonstrate that Coral achieves a 45.9% performance improvement over conventional approaches on MERIT, with strong generalization capabilities validated across 8 established retrieval benchmarks. Collectively, our contributions - a novel dataset, identification of critical limitations in existing approaches, and an innovative fine-tuning framework - establish a foundation for future research in interleaved multi-condition semantic retrieval.

Recommendation for e-commerce with a mix of durable and nondurable goods has characteristics that distinguish it from the well-studied media recommendation problem. The demand for items is a combined effect of form utility and time utility, i.e., a product must both be intrinsically appealing to a consumer and the time must be right for purchase. In particular for durable goods, time utility is a function of inter-purchase duration within product category because consumers are unlikely to purchase two items in the same category in close temporal succession. Moreover, purchase data, in contrast to rating data, is implicit with non-purchases not necessarily indicating dislike. Together, these issues give rise to the positive-unlabeled demand-aware recommendation problem that we pose via joint low-rank tensor completion and product category inter-purchase duration vector estimation. We further relax this problem and propose a highly scalable alternating minimization approach with which we can solve problems with millions of users and millions of items in a single thread. We also show superior prediction accuracies on multiple real-world datasets.

Evaluating large language models (LLMs) as judges is increasingly critical for building scalable and trustworthy evaluation pipelines. We present ScalingEval, a large-scale benchmarking study that systematically compares 36 LLMs, including GPT, Gemini, Claude, and Llama, across multiple product categories using a consensus-driven evaluation protocol. Our multi-agent framework aggregates pattern audits and issue codes into ground-truth labels via scalable majority voting, enabling reproducible comparison of LLM evaluators without human annotation. Applied to large-scale complementary-item recommendation, the benchmark reports four key findings: (i) Anthropic Claude 3.5 Sonnet achieves the highest decision confidence; (ii) Gemini 1.5 Pro offers the best overall performance across categories; (iii) GPT-4o provides the most favorable latency-accuracy-cost tradeoff; and (iv) GPT-OSS 20B leads among open-source models. Category-level analysis shows strong consensus in structured domains (Electronics, Sports) but persistent disagreement in lifestyle categories (Clothing, Food). These results establish ScalingEval as a reproducible benchmark and evaluation protocol for LLMs as judges, with actionable guidance on scaling, reliability, and model family tradeoffs.

Current methods for evaluating large language models (LLMs) typically focus on high-level tasks such as text generation, without targeting a particular AI application. This approach is not sufficient for evaluating LLMs for Responsible AI dimensions like fairness, since protected attributes that are highly relevant in one application may be less relevant in another. In this work, we construct a dataset that is driven by a real-world application (generate a plain-text product description, given a list of product features), parameterized by fairness attributes intersected with gendered adjectives and product categories, yielding a rich set of labeled prompts. We show how to use the data to identify quality, veracity, safety, and fairness gaps in LLMs, contributing a proposal for LLM evaluation paired with a concrete resource for the research community.

Work done partially during Yilun's internship at Amazon.

The rapid growth of e-commerce has intensified the demand for Virtual Try-On (VTO) technologies, enabling customers to realistically visualize products overlaid on their own images. Despite recent advances, existing VTO models face challenges with fine-grained detail preservation, robustness to real-world imagery, efficient sampling, image editing capabilities, and generalization across diverse product categories. In this paper, we present DiT-VTON, a novel VTO framework that leverages a Diffusion Transformer (DiT), renowned for its performance on text-conditioned image generation, adapted here for the image-conditioned VTO task. We systematically explore multiple DiT configurations, including in-context token concatenation, channel concatenation, and ControlNet integration, to determine the best setup for VTO image conditioning. To enhance robustness, we train the model on an expanded dataset encompassing varied backgrounds, unstructured references, and non-garment categories, demonstrating the benefits of data scaling for VTO adaptability. DiT-VTON also redefines the VTO task beyond garment try-on, offering a versatile Virtual Try-All (VTA) solution capable of handling a wide range of product categories and supporting advanced image editing functionalities such as pose preservation, localized editing, texture transfer, and object-level customization. Experimental results show that our model surpasses state-of-the-art methods on VITON-HD, achieving superior detail preservation and robustness without reliance on additional condition encoders. It also outperforms models with VTA and image editing capabilities on a diverse dataset spanning thousands of product categories.

Environments built for people are increasingly operated by a new class of economic actors: LLM-powered software agents making decisions on our behalf. These decisions range from our purchases to travel plans to medical treatment selection. Current evaluations of these agents largely focus on task competence, but we argue for a deeper assessment: how these agents choose when faced with realistic decisions. We introduce ABxLab, a framework for systematically probing agentic choice through controlled manipulations of option attributes and persuasive cues. We apply this to a realistic web-based shopping environment, where we vary prices, ratings, and psychological nudges, all of which are factors long known to shape human choice. We find that agent decisions shift predictably and substantially in response, revealing that agents are strongly biased choosers even without being subject to the cognitive constraints that shape human biases. This susceptibility reveals both risk and opportunity: risk, because agentic consumers may inherit and amplify human biases; opportunity, because consumer choice provides a powerful testbed for a behavioral science of AI agents, just as it has for the study of human behavior. We release our framework as an open benchmark for rigorous, scalable evaluation of agent decision-making.

Web agents for online shopping have shown great promise in automating user interactions across e-commerce platforms. Benchmarks for assessing such agents do not reflect the complexity of real-world shopping scenarios, as they often consist of overly simple queries with deterministic paths, such as "Find iPhone 15." Real shopping scenarios are inherently more layered, involving multi-dimensional product attributes, search filters, and user-specific sorting preferences. To address this gap, we introduce DeepShop, a benchmark designed to evaluate web agents in complex and realistic online shopping environments. DeepShop comprises three key components. (1) Query diversity evolution: Starting from real user queries, we generate diverse queries across five popular online shopping domains. (2) Query complexity evolution: We further evolve these queries to increase complexity, considering product attributes, search filters, and sorting preferences, and classify them into three levels: easy, medium, and hard, based on the number of evolutions. (3) Fine-grained and holistic evaluation: We propose an automated evaluation framework that assesses agent performance in terms of fine-grained aspects (product attributes, search filters, and sorting preferences) and reports the overall success rate through holistic evaluation. We conduct a systematic evaluation of retrieval-augmented generation (RAG) methods, web agents, and deep research systems. Results show that RAG struggles with complex queries due to its lack of web interaction, while other methods face significant challenges with filters and sorting preferences, leading to low overall success rates. We also perform cross-category, complexity-based evaluations and error analyses to support the advancement of deep research shopping agents.

Following the pandemic, customers, preference for using e-commerce has accelerated. Since much information is available in multiple reviews (sometimes running in thousands) for a single product, it can create decision paralysis for the buyer. This scenario disempowers the consumer, who cannot be expected to go over so many reviews since its time consuming and can confuse them. Various commercial tools are available, that use a scoring mechanism to arrive at an adjusted score. It can alert the user to potential review manipulations. This paper proposes a framework that fine-tunes a generative pre-trained transformer to understand these reviews better. Furthermore, using "common-sense" to make better decisions. These models have more than 13 billion parameters. To fine-tune the model for our requirement, we use the curie engine from generative pre-trained transformer (GPT3). By using generative models, we are introducing abstractive summarization. Instead of using a simple extractive method of summarizing the reviews. This brings out the true relationship between the reviews and not simply copy-paste. This introduces an element of "common sense" for the user and helps them to quickly make the right decisions. The user is provided the pros and cons of the processed reviews. Thus the user/customer can take their own decisions.